Terms of Service

These Terms of Service constitute an official public offer (“Offer”) to enter into a contract for the provision of services granting access to the “Appointmentist” software (“Service”). The Offer constitutes a public contract within the meaning of Articles 633, 641, and 642 of the Civil Code of Ukraine. Acceptance of the Offer constitutes the conclusion of a contract under the terms set forth below and is legally binding in accordance with the Law of Ukraine “On Electronic Commerce.”

1. Parties

Contractor (the “Provider”): Individual Entrepreneur Dmytro Andriyovych Nelipa, ITIN 3718211418, location: Kyiv, Ukraine, contact email: [email protected]. User — a legally competent natural person who is at least 18 years old, or a legal entity, who has accepted this Offer. By accepting the Offer, the User confirms that they meet these requirements.

2. Subject Matter of the Agreement

The Contractor grants the right to access the Service via the Internet on an “as is” and “as available” basis. The Service is a supplementary reminder tool that reads connected calendars and sends reminders about upcoming actions via selected communication channels. It does not replace the User’s own planning system and does not guarantee the performance of any business actions on the User’s behalf.

The service interacts with third-party services (Google, Microsoft, Telegram, OpenRouter, Twilio, and others). The Provider is not responsible for their operation, availability, or changes to their terms and conditions.

3. Acceptance of the Offer

Acceptance is any of the following actions: registering for or signing in to the Service, beginning to use the Service, checking the consent box, or paying for a paid plan. If you do not agree to the terms of the Offer, please refrain from using the Service.

4. Pricing Plans and Costs

The plans on offer, what each plan includes, their prices, and their billing periods are those shown on the pricing page and at checkout at the time of purchase, and as shown there they form part of this Offer. Prices are shown and charged in U.S. dollars (USD) or in the local currency shown for the User’s region; the User is charged in the currency shown at checkout. Any taxes are shown at checkout. If the User’s bank converts a charge into another currency, it may apply its own exchange rates and fees, over which the Provider has no control.

The Provider reserves the right to change plans and prices. Such changes do not apply to any prepaid, uncompleted period: a new price applies from the User’s next billing period, and the Provider notifies subscribers of it in the Service.

5. Payment and Automatic Renewal

Payment is made electronically through the payment provider shown at checkout: monobank (JSC “Universal Bank”), or Paddle as merchant of record.

• monobank. The User pays the Provider, and JSC “Universal Bank” acts as the acquirer. Card details are entered on monobank’s own payment page. The Provider never receives the full card number; it keeps only a payment token, stored encrypted, to charge renewals.
• Paddle. The order process is conducted by our online reseller Paddle, which is the merchant of record for the order: Paddle sells the subscription to the User, takes the payment, calculates and collects any taxes, issues the invoice, and processes refunds, and Paddle’s buyer terms also apply to the purchase. Card and billing details are entered in Paddle’s checkout; Paddle keeps them and charges the renewals.

The subscription is recurring: the price of each next period is charged automatically until the User cancels auto-renewal. By signing up for a Subscription, the User consents to these regular automatic charges. The User may cancel auto-renewal at any time in the billing section of the Service; access remains active until the end of the period already paid for. With monobank, removing the last saved card also cancels auto-renewal.

If a renewal payment fails, the plan stays active while the payment is retried. If the payment still cannot be collected, the plan is paused and the User’s workspace becomes read-only until the User pays for the plan again; the User may instead cancel the plan, which moves the workspace to the Free plan. Where the payment provider cancels the subscription after failed retries, the workspace moves to the Free plan.

6. Refund Policy

Our refund terms — including the refund window, how much is refunded, and the regional withdrawal rights — are set out in our Refund Policy, which is incorporated into this Offer by reference and forms an essential part of it. Please read the Refund Policy carefully before paying.

Nothing in the Refund Policy limits the imperative consumer rights of a User who is a consumer under the Law of Ukraine “On Protection of Consumer Rights” and the Law of Ukraine “On Electronic Commerce,” to the extent such rights cannot be limited by contract. The User acknowledges that the provision of the digital service begins immediately after payment.

7. Rights and Obligations

The user agrees to provide accurate information, use the Service only for lawful purposes, safeguard their account credentials, and hold the necessary rights to any connected third-party accounts and calendars. It is prohibited to disrupt the Service’s operation, gain unauthorized access, reverse engineer, circumvent restrictions, send spam or illegal content, or resell access without the Provider’s consent. Security research carried out in good faith that follows our vulnerability reporting guidelines is not a breach of this section.

The Provider reserves the right to modify functionality, perform technical maintenance, engage subcontractors, and suspend or terminate the User’s access (including deleting the account) in the event of a violation of the terms of this Offer or applicable law—without refunding fees for the period following the violation.

8. Disclaimer of Warranties

The Service is provided “as is” and “as available.” To the fullest extent permitted by law, the Provider makes no warranties regarding uninterrupted operation, accuracy, timeliness, or fitness for a particular purpose. Delivery of reminders is not guaranteed—it depends on third-party services, devices, and networks; do not rely solely on the Service for important matters. The results of artificial intelligence-based functions may be inaccurate—you must verify them yourself.

9. Limitation of Liability

To the fullest extent permitted by law, the Provider shall not be liable for indirect, incidental, or consequential damages, lost profits, loss of data, reputation, or opportunities. The Contractor’s aggregate maximum liability is limited to the amount actually paid by the User for the Service during the 3 months prior to the event giving rise to the claim. The Provider is not liable for the consequences of missed reminders, decisions made by the User based on the operation of the Service or AI, or the actions of third-party services and payment providers. These limitations apply to the extent permitted by law.

10. Indemnification by the User

The User agrees to indemnify the Provider for any losses and expenses (including reasonable legal fees) arising from the User’s breach of the terms of this Offer or applicable law, infringement of third-party rights, or the unauthorized connection of third-party accounts and data through the Service.

11. Intellectual Property

All intellectual property rights to the Service, its code, design, interfaces, and brand belong to the Contractor or its licensors. The User is granted only a limited, revocable, non-exclusive right to use the Service for its intended purpose during the term of the agreement.

12. Personal Data

The Provider processes personal data in accordance with the Law of Ukraine “On the Protection of Personal Data” for the purpose of providing services; by accepting the Offer, the User consents to such processing. Detailed terms are set forth in the Privacy Policy, which takes precedence in matters of personal data processing.

13. Force Majeure

The Parties shall be exempt from liability for failure to fulfill their obligations due to force majeure circumstances (war, martial law, hostilities, acts of government authorities, power and communication outages, cyberattacks, failures of third-party providers, natural disasters, etc.), as confirmed in accordance with the procedure established by the laws of Ukraine.

14. Amendments and Termination

The Provider has the right to unilaterally amend the Offer by posting a new version on the Service. Continued use of the Service after the amendments take effect constitutes acceptance of them. The User may terminate the agreement at any time by canceling the Subscription and/or deleting their account (refunds are governed by the Refund Policy).

15. Governing Law and Dispute Resolution

This agreement is governed by the laws of Ukraine; the Service operates in accordance with the laws of Ukraine. Disputes shall be resolved through negotiations, subject to a mandatory pre-litigation (claims) procedure: a written claim must be sent to [email protected] and will be reviewed within 30 calendar days. If no agreement is reached, the dispute shall be resolved by the courts of Ukraine in accordance with the jurisdiction established by the procedural laws of Ukraine.

16. Contact Information

Please send all inquiries, claims, and refund requests to the following email address: [email protected]. Provider: Individual Entrepreneur Dmytro Andriyovych Nelipa, ITIN 3718211418, Kyiv, Ukraine. Payment provider: the one shown at checkout, either monobank (JSC “Universal Bank”, the acquirer for payments made through monobank) or Paddle (the merchant of record for purchases made through Paddle).